Privacy Policy

Last updated: March 27, 2026

This Privacy Policy explains how Docuwise ("Docuwise," "we," "us," or "our") may collect, use, disclose, and protect personal data when you access or use our website, applications, and related services (the "Service").

1. Scope

This Privacy Policy applies to personal data we collect through the Service, communications with users, and related operational activities.

2. Important note about the Service

Docuwise is a self-service document automation platform. We are not a law firm and do not provide legal advice. Information you provide through the Service may include personal and document-related data needed to generate drafts and operate the platform.

3. Data we may collect

Depending on how the Service is configured and used, we may collect the following categories of data:

a. Account and identity data

name;
email address;
login credentials or authentication identifiers;
account preferences and locale settings.

b. Document and form input data

names of parties;
addresses and contact details;
transaction details;
dates, prices, payment terms, and contract-related details;
free-text answers and other information entered into document workflows.

c. Payment and subscription data

subscription status;
billing events;
transaction references;
limited payment-related metadata from payment processors.

We do not intend to store full payment card details unless this is expressly handled by a compliant payment processor and not by us directly.

d. Technical and usage data

IP address;
browser type;
device information;
operating system;
pages viewed;
timestamps;
referring URLs;
interactions with product features;
diagnostic, analytics, and log data.

e. Support and communication data

messages sent to support;
feedback;
survey responses;
attachments or screenshots you voluntarily provide.

4. How we use personal data

We may use personal data to:

provide, operate, and maintain the Service;
generate, format, store, and deliver document drafts;
create and manage user accounts;
process subscriptions, payments, and billing events;
communicate with you about the Service, support, changes, or security matters;
detect, prevent, and investigate fraud, abuse, misuse, and technical incidents;
monitor performance, debug issues, and improve usability;
comply with legal obligations;
enforce our Terms of Use and protect our rights.

5. Legal bases

Where applicable law requires a legal basis for processing, we may rely on one or more of the following:

performance of a contract or steps taken at your request before entering into a contract;
compliance with legal obligations;
legitimate interests, such as operating, securing, and improving the Service;
your consent, where consent is required.

6. How we share data

We may share personal data with:

hosting and infrastructure providers;
analytics providers;
payment processors;
customer support tools;
document processing, AI, storage, email, and communications providers;
professional advisers, auditors, insurers, or legal counsel;
authorities or counterparties where required by law, legal process, or the protection of rights.

We do not sell personal data to data brokers in the ordinary sense of the term.

7. International transfers

Because Docuwise may use international infrastructure and service providers, your information may be processed in countries other than the country where you live. Where required, we will take steps intended to provide lawful safeguards for cross-border transfers.

8. Data retention

We retain personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain records, resolve disputes, enforce agreements, comply with law, and protect against abuse.

9. Security

We use technical and organizational measures intended to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Depending on applicable law, you may have rights to:

access personal data;
correct inaccurate data;
request deletion;
object to or restrict certain processing;
withdraw consent where processing is based on consent;
request data portability;
lodge a complaint with a supervisory authority.

These rights are subject to legal limitations and verification of your identity where appropriate.

11. Cookies and similar technologies

We may use cookies, local storage, pixels, SDKs, and similar technologies for authentication, session management, preferences, analytics, security, and product performance.

If required by applicable law, we will request consent before placing non-essential cookies or similar technologies.

12. Third-party links and services

The Service may contain links to third-party websites or rely on third-party services. We are not responsible for the privacy practices of third parties.

13. Children

The Service is not directed to children, and we do not intend to knowingly collect personal data from children in violation of applicable law.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version becomes effective when posted, unless otherwise stated.

15. Contact

If you have questions or requests regarding this Privacy Policy or your personal data, contact us at: hello@alexarix.com